Mark Smith

Puyallup, WA 98373

253-200-1151

mark@5551212.org

WORK EXPERIENCE

Telecom Administrator

Harborstone Credit Union – Lakewood, WA – March 2008 – Present

• Installed, maintain and support users’ needs on VoIP Phone (I3) system for Credit Union, including Call center (ACD), voice mail and 11 branches.

• Responsible for planning, developing and implementing company’s telecommunications and data infrastructure as well as analyze and resolve all telecommunication and data circuit issues in a timely and accurate fashion.

• Develop long range telecommunications development plans which include MPLS and SIP telecommunications (this should save additional $24,000 annually).

• Administer all contracts for telecommunications and data equipment, as well as prepare budget recommendations.

• Saved company over $40,000 annually on unnecessary voice and data billing from various carriers in which I was awarded a $2,500 bonus.

• Brought network monitoring software (OpManager) in house and saved an additional $500 monthly to monitor network in an attempt to be proactive rather than reactive.

Analyst/Technician

Verizon Business/TechSystems – Federal Way, WA – April 2006 – November 2007

• Remotely maintain, repair and coordinate moves, adds and changes on PBX’s for Weyerhaeuser account, worked as a contractor for Techsystems for 4 months and Verizon hired me as a full time employee.

• Worked with Avaya and Nortel PBX’s as well as Cisco Call Manager.

5ESS Switch Technician / NOC Technician / Systems Analyst/Technician

PAETEC Communications – Anaheim, California – Sept 1999 - April 2006

• Responsible for turning up client T1’s, testing and accepting DS3’s and T1’s

• 5ESS maintenance, backup, and repair

• Alcatel digital cross connects (1631 and 1630 DAC’s)

• Responsible for the analysis and diagnostics of trouble tickets, working directly with customers and vendors.

• Daily interaction with both internal and external clients.

• Strong working knowledge of all aspects of PBX's including least cost routing, T1's, and PRI's. (Nortel Option 61, Option 81, Option 11, Mitel SX2000, Fujitsu 9600, NEC 2400, Definity G3, Norstar, Centigram, Octel, Audix and Meridian Mail)

• Maintain and update E-911 systems (Telident units) / Maintain ACD call center.

• Implement and maintain least cost routing for all of the above systems.

Business Voice Tester / DMS

Bell Canada – Toronto, Ontario - Sept 1983 – July 1999

• Responsible for the analysis and diagnostics of client generated trouble reports working in DMS environment.

• Responsible for installation and repair of PBX phone systems, including Option 11, Option 21, Option 61, SL-1, SL-1S, Mitel SX-200, Mitel 1000 Digital, Octel, Norstar, Meridian Mail, Star Talk Mail, Plessey, Seimans SD-192, Power and Grounding, Data Transmission and Cat 5 Cabling.

• Organized and coordinated all new installations for proper conditions, power and grounding.

EDUCATION AND TRAINING

B.Sc. (Hon's) Computer Information Systems

DeVry Institute of Technology, Phoenix, Arizona

• Cum Laude (Cumulated GPA 3.6) - Oct 1998

Electronic Radio Hi-Fi TV Servicing Certificate

St. Clair College, Windsor, Ontario

• Nov 1979 – Oct 1980

• Electronic Theory, dc, ac, transistors, IC’s and vacuum tubes.

Grade 12 High School Diploma

Forster Secondary School, Windsor, Ontario

• Graduated with Computer Studies Council of Canada Award and Bursary – June 1976

OTHER COURSES

• I3 CIC 3.0 Engineering and VoIP Boot camp (Irvine, CA – July 2008)

• Alactel 1631 DAC’s Course (Alactel, Texas - Feb 2006)

• 5ESS Switch Maintenance CBT (CBT – 9 modules – Sept 2005)

• NEC 2400 installation and maintenance course (NEC, California – June 2003)

• Meridian 1/SL-1 Release 25 ISDN PRI Applications and Feature Administration (Global Knowledge, California – April 2002)

• Definity Basic Administrator Training BTC158H (Avaya, Pasadena, California – June 2001)

• Fujitsu 9600 EMML I Release 13 (Fujitsu, Phoenix, Arizona – June 2000)

• Novell NetWare 3.1 Course (St. Clair College, Windsor, Ontario – June 1994)

• Octel System Installation and Maintenance Certificate (Octel Communications Corporation, Mississauga, Ontario – March 1993)

• Northern Telecom Meridian Mail Technician Certificate (Northern Telecom, Belleville, Ontario – Oct 1992)

• SL-1 Technician Course (Northern Telecom, Belleville, Ontario – May 1984)

Vegas

October 2010